Our Policies

Terms & Conditions, Refund Policy, Pricing & Promotion Policy.

Terms And Conditions

SELLERS

 

Basics

Each order you sell and successfully complete accredits your account with net revenue of 80% of the purchase amount.

Metowork accredits sellers once an order is completed.

Revenues are only made available for withdrawal from the Revenue page following a safety clearance period of 3 working days for online payments after the order is marked as complete. Top Rated Sellers are eligible to withdraw revenue following a safety clearance period of 24 hours after the order is marked as complete.

Withdrawals from your account may become disabled upon review of our Trust & Safety team. This may be done for security concerns in order to prevent fraudulent transactions, reported poor performance or violations to our Terms of Service from buyers to our Customer Support team, or if another Metowork profile is associated to the same withdrawal providers. Enabling withdrawals will be evaluated by our Trust & Safety team following a review of your account.

If an order is cancelled (for any reason), the funds paid will be refunded to the buyer’s shopping balance.

Sellers may withdraw their revenues using one of Metowork's withdrawal options.

The seller’s rating is calculated based on the order reviews posted by buyers. High ratings allow sellers to obtain advanced seller levels (see Levels below).

 

Proposals/Services

Proposals created on Metowork.com are User Generated Content.

Proposals may be removed by Metowork for violations to these Terms of Service, which may include (but are not limited to) the following violations and/or materials:

    Illegal or Fraudulent services, Copyright Infringement, Trademark Infringement

    Copyright Infringement, Trademark Infringement reported through our Intellectual Property Claims Policy.

    Adult oriented services, Pornographic, Inappropriate/Obscene

    Intentional copies of Proposals

    Spam, Nonsense, or Violent Proposals

    Proposals misleading to buyers, including violations of third party terms of service

    Reselling of regulated goods

    Proposals that are removed for violations mentioned above, may result in the removal of the seller’s account.

    Proposals that are removed for violations are not eligible to be restored or edited.

    Proposals may be removed from our Search feature due to poor performance and/or user misconduct.

    URLs in your Proposal text that redirect to third-party websites are subject to approval and may be considered inappropriate to use on Metowork.

    Proposals are required to have an appropriate Proposal image related to the service offered. An option to upload additional Proposal images are available to all sellers.

    Statements on the Proposal Page that undermine or circumvent these Terms of Service is prohibited.

     

    Levels

    Metowork is all about helping sellers leverage their skills. We seek to empower top performing sellers with helpful tools to grow their business. Sellers who invest in self-promotion may achieve greater customer satisfaction. And, if they deliver on time and maintain high quality and ratings, Metowork may reward them with new statuses, special opportunities, benefits, and tools that come with it.

    Metowork sellers can gain account Levels based on their activity, performance and reputation. 

    Advancement in Levels is updated periodically by an automated system.

    The current Levels a seller can achieve are New seller, Level 1 seller, Level 2 seller, and Top Rated Seller.

    Sellers who cannot maintain their high-quality service, experience a severe drop in ratings, or stop delivering on time risk losing their seller status and the benefits that come with it. For example, late deliveries, warnings to the seller’s account and cancellations can cause a seller to move to a different Level.

    Advanced levels provide their owners with additional benefits, including offering proposals for higher prices through Proposal Extras, or selling their proposal in multiples.

    Sellers can also send Custom Offers addressing specific requirements of a buyer. Custom Offers are defined by the seller with the exact description of the service, the price and the time expected to deliver the service.

    Custom Offers are sent from the conversation page.

     

    Withdrawing Revenues

    To withdraw your revenue, your Metowork balance must have at least 2,000 naira and one of Metowork withdrawal provider.

    Revenues are only made available for withdrawal from the Revenue page following a safety clearance period of 3 working days for online payments after the order is marked as complete.

    To withdraw your available revenue, you must click on the designated withdrawal provider to initiate the withdrawal process

    Withdrawals can only be made in the amount available to you.

    Withdrawal fees vary depending on the withdrawal provider/method.

    Withdrawals are final and cannot be undone. We will not be able to refund or change this process once it has begun.

     

     

    BUYERS

     

    Basics

    You may not offer sellers to pay or make payment using any method other than through the Metowork.com site.

    Metowork retains the right to use all published delivered works for Metowork marketing and promotional purposes.

    Buyers may request a specific service from the Post a Request feature found from the website homepage or from your account. Services requested on Metowork must be an allowed service on Metowork.

     

    Purchasing

    Buyers pay Metowork to create an order from a seller’s proposal page, through the Order Now button.

    In addition, buyers can request a Custom Order which addresses specific buyer requirements and receive a Custom Offer from sellers through the site or through Metowork Anywhere.

    Proposals may be purchased using the available payment method on Metowork proposal order page.

    Processing fees are added at the time of purchase where a buyer can review and accept the total amount requested to pay. These fees cover payment processing and administrative fees. When purchasing from your seller’s balance (i.e. out of your earned revenues) or buyer’s shopping balance (resulting from any credits or refunds) you will not be charged a processing fee. Funds returned to your balance from cancelled orders will not include processing fees paid.

    If you have funds in your account balance, either from your Shopping or available Revenue balance, it will be automatically applied to your next purchase, but only in the event that your balance covers the entire purchase amount.

    You may not offer sellers to pay or make payment using any method other than through the Metowork.com site. In case you have been asked to use an alternative payment method, please report it immediately to Customer Support admin[at]metowork.com.

    To protect against fraud, unauthorized transactions (such as money laundering), claims or other liabilities, we do not collect credit information; but allow our payment vendors to collect information for the purpose of collecting payments from buyers on the Site or transferring payments to sellers on the Site. We are not exposed to the payment information provided to our payment vendors, and this information is subject to the privacy policy applicable to the payment vendor. Please see our Privacy Policy for more information.

     

    Basics

    Once payment is confirmed, your order will be created and given a unique order number.

    Orders purchased with a combination of Proposal Extras and Proposal Multiples are multiple unique orders with additional services added to each order.

    Sellers must deliver completed files and/or proof of work using the Deliver Work button (located on the Order page) according to the service that was purchased and advertised on their Proposal.

    Using the Deliver Work button may not be abused by sellers to circumvent Order guidelines described in this Terms of Service. Using the “Deliver Work” button when an order was not fulfilled may result in a cancellation of that order after review, affect the seller’s rating and result in a warning to seller.

    An order is marked as complete after the order is marked as Delivered and then rated by a buyer. An order will be automatically marked as complete if not rated and no request for modification was submitted within 3 days after marked as Delivered.

    We encourage our buyers and sellers to try and settle conflicts amongst themselves, including by using the Resolution Center tab in the order page.

     

    Handling Orders

    When a buyer orders a Proposal, the seller is notified by email as well as notifications on the site while logged into the account.

    Sellers are required to meet the delivery time they specified when creating their Proposals. Failing to do so will allow the buyer to cancel the order when an order is marked as late and may harm the seller’s rating.

    Sellers must send completed files and/or proof of work using the Deliver Completed Work button (located on the Order page) to mark the order as Delivered.

    Users are responsible for scanning all transferred files for viruses and malware. Metowork will not be held responsible for any damages which might occur due to site usage, use of content or files transferred.

    A Seller may cancel an order without the buyer’s consent at any given moment (Force Cancellation). However, this will have a negative effect on the seller’s rating.

    Buyers may use the “Request Modifications” feature located on the Order page while an order is marked as Delivered if the delivered materials do not match the seller’s description on their proposal page or the requirements sent to the seller at the beginning of the order process.

     

    Disputes and Cancellations

    Order cancellations (when eligible) can be performed by Customer Support only up to a period of 10 days from order completion date. We will not cancel orders after that time.

    Filing a transaction dispute or reversing a payment through your payment provider or your bank is a violation to these Terms of Service. Doing so may get your account temporarily disabled to investigate possible security violations. Note: once you have filed a dispute with your payment provider, the funds will be ineligible for a refund due to our obligations towards the payment provider.

    In the event of a dispute, you are encouraged to use the Site’s dispute resolution tools to attempt to resolve the matter by working it out with the seller or if not possible contact customer support for a resolution.

    Eligibility to cancel an order will be assessed by our Customer Support team based on a number of factors, including violations to our Terms of Service, general misconduct, and improper usage of the Metowork delivery system.

    Orders are not eligible to be cancelled based on the quality of service/materials delivered by the seller if the service was rendered as described in the Metowork page. Buyers may rate their experience with the seller on the order page, including the overall level of service quality received.

    Metowork reserves the right to cancel orders or place funds on hold for any suspected fraudulent transactions made on the Site.

     

    Refunds

    Metowork does not refund payments made for cancelled orders back to your payment provider automatically. Funds from order cancellations are refunded to the buyer’s balance as credit and are available for future purchases on Metowork. Funds returned to your balance from cancelled orders will not include processing fees paid.

    Deposit refunds, when available from the payment provider, can be performed by our Customer Support team. To prevent fraud and abuse, we limit the total amount of times users can request a payment provider refund from their account which is subject to review by our Customer Support team. Such refunds may be subject to an additional fee. If any processing fees were added at the time of purchase to create a new order, the processing fees from that payment will be refunded along with your deposit.

     

    USER CONDUCT

    Metowork enables people around the world to create, share, sell and purchase nearly any service they need at an unbeatable value. Services offered on Metowork reflect the diversity of an expanding economy. Members of the Metowork community communicate and engage through orders, social media, and on Metowork Community Forums.

    Metowork maintains a friendly, community-spirited, and professional environment. Users should keep to that spirit while participating in any activity or extensions of Metowork. This section relates to the expected conduct users should adhere to while interacting with each other on Metowork.

     

    Basics

    To protect our users’ privacy, user identities are kept anonymous. Requesting or providing Email addresses, Skype/IM usernames, telephone numbers or any other personal contact details to communicate outside of Metowork in order to circumvent or abuse the Metowork messaging system or Metowork platform is not permitted.

    Any necessary exchange of personal information required to continue a service may be exchanged within the order page.

    Metowork does not provide any guarantee of the level of service offered to buyers. You may use the dispute resolution tools provided to you in the order page.

    Metowork does not provide protection for users who interact outside of the Metowork platform or that are actively violating our Terms of Service.

    All information and file exchanges must be performed exclusively on Metowork's platform.

    Rude, abusive, improper language or violent messages sent to users will not be tolerated and may result in an account warning or the suspension/removal of your account.

     

    Reporting Violations

    If you come across any content that may violate our Terms of Service, you should report it to us through the appropriate channels created to handle those issues as outlined in our Terms of Service. All cases are reviewed by our Trust & Safety team. To protect individual privacy, the results of the investigation are not shared. You can review our Privacy Policy for more information.

     

    Violations

    Users may receive a warning to their account for violations of our Terms of Service or any user misconduct reported to our Trust and Safety team. A warning will be sent to the user’s email address and will be displayed for such user on the Site. Warnings do not limit account activity but can lead to your account becoming permanently disabled based on the severity of the violation.

     

    Non-Permitted Usage

     

    Adult Services & Pornography â€“ Metowork does not allow any exchange of adult-oriented or pornographic materials and services.

     

    Inappropriate Behavior & Language â€“ Communication on Metowork should be friendly, constructive, and professional. Metowork condemns bullying, harassment, and hate speech towards others. We allow users a medium for which messages are exchanged between individuals, a system to rate orders and to engage on larger platforms such as our Community Forum and Social Media pages.

     

    Phishing and Spam â€“ Metowork takes the matter its members’ security seriously. Any attempts to publish or send malicious content with the intent to compromise another member’s account or computer environment is strictly prohibited. Please respect our members' privacy by not contacting them for commercial purposes without their consent.

     

    Privacy & Identity â€“ You may not publish or post other people’s private and confidential information. Any exchange of personal information required for the completion of a service must be provided in the order page. Sellers further confirm that whatever information they receive from the buyer, which is not public domain, shall not be used for any purpose whatsoever other than for the delivery of the work to the buyer. Any users who engage and communicate off of Metowork will not be protected by our Terms of Service.

     

    Intellectual Property Claims â€“ Metowork will respond to clear and complete notices of alleged copyright or trademark infringement. Our Intellectual Property claims procedures can be reviewed here.

     

    Fraud / Unlawful Use â€“ You may not use Metowork for any unlawful purposes or to conduct illegal activities.

     

    Abuse and Spam

     

    Multiple Accounts â€“ To prevent fraud and abuse, users are limited to one active account. Any additional account determined to be created to circumvent guidelines, promote competitive advantages, or mislead the Metowork community will be disabled. Mass account creation may result in disabling of all related accounts. Note: any violations to Metowork Terms of Service is cause for permanent suspension of all accounts.

     

    Targeted Abuse â€“ We do not tolerate users who engage in targeted abuse or harassment towards other users on Metowork. This includes creating new multiple accounts to harass members through our message or ordering system.

     

    Selling Accounts â€“ You may not buy or sell Metowork accounts.

     

    General Terms

    Metowork reserves the right to put any account on hold or permanently disable accounts due to breach of these terms of service or due to any illegal or inappropriate use of the Site or services.

    Violation of Metowork's Terms of Service may get your account disabled permanently.

    Users with disabled accounts will not be able to sell or buy on Metowork.

    Users who have violated our Terms of Service and had their account disabled may contact our Customer Support team for more information surrounding the violation and status of the account.

    Users have the option to enable account Security features to protect their account from any unauthorized usage.

    Users must be able to verify their account ownership through Customer Support by providing materials that prove ownership of that account.

    Sellers will be able to withdraw their revenues from disabled accounts after a safety period of 45 days, from the day of the last cleared payment received in their account and subject to Metowork's approval.

    Disputes should be handled using Metowork's dispute resolution tools (‘Resolution Center’ on the order page) or by contacting Metowork Customer Support.

    Metowork may make changes to its Terms of Service from time to time. When these changes are made, Metowork will make a new copy of the terms of service available on this page.

    You understand and agree that if you use Metowork after the date on which the Terms of Service have changed, Metowork will treat your use as acceptance of the updated Terms of Service.

     

    Disclaimer of Warranties

    YOUR USE OF THE SITE, ITS CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE IS AT YOUR OWN RISK. THE SITE, ITS CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER OYERR NOR ANY PERSON ASSOCIATED WITH OYERR MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY OR AVAILABILITY OF THE WEBSITE.

    THE FOREGOING DOES NOT AFFECT ANY WARRANTIES WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

     

    Limitation of Liability

    IN NO EVENT WILL METOWORK , ITS AFFILIATES OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE WEBSITE, ANY WEBSITES LINKED TO IT, ANY CONTENT ON THE WEBSITE OR SUCH OTHER WEBSITES OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE OR SUCH OTHER WEBSITES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE.

    THE FOREGOING DOES NOT AFFECT ANY LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

    Refund Policy

    Will be updated soon

    Pricing And Promotions Policy

    Will be updated soon

    Privacy Policy

    Last Updated: 20-09-2019

    Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use metowork.com ("Site").

    By accessing or using this Site, you agree to this privacy policy. This policy may change from time to time. Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.


    It's Simple...


    At metowork.com we care about your privacy. We do not sell or rent your personal information to third parties. We do not disclose it to others except as required to provide you with the services of the Metowork website ("Site"), meaning - to allow you to buy, sell, share the information you want to share on the Site, pay for products, post reviews and so on.


    We collect information that you provide us or voluntarily share with other users, and also some general technical information that is automatically gathered by our systems, such as IP address, browser information and cookies to enable you to have a better user experience and a more personalized browsing experience.


    Information that you provide us in the process of the registration will remain private and secure - including your contact information.


    Information that you choose to publish on the site (photos, videos, text, music, reviews, deliveries) - is no longer private, just like any information you publish online.


    Technical information that is gathered by our systems, or third party systems, automatically may be used for Site operation, optimization, analytics, content promotion and enhancement of user experience. We may use your information to contact you - to provide notices related to your activities or offer you promotions and general updates, but we will not let any other person, including sellers and buyers, contact you, other than through your user login.

    2019 Metowork Marketplace